Section: Freight shipping, ask questions to everyone at once
This section of the website "Questions from Members – Freight Shipping" is dedicated to mutual support. You can share your experience and communicate with colleagues, help solve difficult situations, and ask for advice or opinions from other members. However, to get the information you need, it is very important to ask questions correctly.
We have prepared some helpful tips for you on how to communicate in this section.
Posting a Question
To post your question, you need to log in to the website and publish it. An important detail is the choice of main category and subcategory. If you post it in the wrong place, those who work in that particular area are unlikely to see it. Right now you are in the "Freight Shipping" category and most questions are posted here, but do not forget to browse other sections with more specific topics (for example: "Air Freight" or "Sea Freight").
RECOMMENDATION: browse all questions in the main category (at the moment there are not that many on the website), as other members might have mistakenly chosen the wrong subcategory, and you simply will not find the information you need there. Try not to make such mistakes when posting so that navigation on the service is more convenient and your question is seen by as many people as possible.
How to Formulate a Question Correctly
- Think about what exactly you would like to know, write a complete question, specifying details. For example: new legislative acts regulating freight shipping by rail have been introduced. Clarify the full list of these rules, whether they apply throughout Europe or in individual countries, and so on.
- Avoid unclear abbreviations. Example: "I have a reefer in Yerevan".
- Your question should sound like a question, not a statement, if you really want to get help or an answer, not tell about yourself.
- For your question to be read rather than skipped, it should not look like an advertisement of your services. There is a separate section for announcements where you can tell about your fleet and its capabilities.
- Check your text for errors; they can cause the meaning of the question itself to be lost.
- Remember that the website is in Russian, so questions should also be in Russian, otherwise other members may not understand you. If you do not speak the language, use Google Translate.
Answers to Questions
Whether a person finds a solution to their question depends on how you answer. Try to answer in detail, with specifics. If something is unclear, ask a clarifying question and continue the dialogue after the answer.
You can offer your services in your answers if it is appropriate. For example: a user asks how to find freight vehicles for grain shipping. If your fleet has grain trucks, offer them. After that, you will be able to move to private messages or discuss details over the phone.
Do not post your offer in replies if it is not relevant. If a person is not looking for services, you should not offer them. This will look like spam.
Help other dialogue participants if you know the answer to a question. Next time, you may also need help. The more active the communication in the "Questions and Answers" section, the more benefit all website users will receive.
Subcategories: What to Pay Attention to
This section has many active subcategories. For example: "Household Moves", "Freight Forwarding Services", and so on. They are needed so that you can quickly find the question that interests you and answers to it, or receive help regarding your situation.
Over time, the "Question-Answer" section will fill up, and finding the information you need will become difficult. Use subcategories correctly for convenient search on the website!
We wish you pleasant use of the service and quick resolution of your questions!
